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Five Surefire Signs Your Online Reputation Needs Work
A bad reputation is terrible for business, and yet online reputations are difficult for many business owners to fully understand—much less control. When a customer is upset in your restaurant or store, it’s relatively easy for a manager to handle the situation in person. Problems with online branding can be …
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Word of Mouth in the Digital Age: The Importance of Online Reviews
Having just moved, I’ve spent a lot of my free time shopping on Amazon. From new bathmats to nice wine glasses, a majority of my paychecks have gone towards furnishing my new house. One thing I really needed, though, was a solution to the rock of a mattress that came …
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Your Fortunes Are Written in the Stars (Your Facebook Star Reviews, That Is)
In a time when smartphones can do everything from tracking down our car keys to acting as a 3D mobile scanner, the modern American consumer is more connected than ever. The Internet lets us share photos with people across the world or down the street, but in addition to sending …
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Don’t Give a Dang About a Bad Reputation: I’ve Got No Online Reputation
Reviews are essential to a successful business. Bad reviews can make or break a long-established business or a fledgling one. Companies have even sprung up to help combat bad online reputations. But what of the companies that have little or no online reputation at all? This scenario can be just …
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6 Methods For Healthcare Providers To Turn Great Service Into Great Reviews
As society continues to evolve into a highly mobile culture, we see how heavily online reviews influence the selection of a practice or practitioner. In fact, among patients who look for online reviews of doctors, an estimated one-third reported choosing a physician based on good ratings, according to a national survey published in …
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New York Hotel Fines $500 For Negative Online Reviews. How Can They Fix It?
A Hudson, NY hotel has a perplexing way of dealing with bad reviews. According to Page Six, instead of using bad reviews as constructive criticism, the hotel charges wedding couples $500 for each bad review their guests post online. “Please know that despite the fact that wedding couples love Hudson and …
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Reputation Rescue: Dealing with Your Business’s Online Reviews
These days more customers are turning to their social networks and online review sites before making purchases. While local directories and review sites are important for your business’s online presence and SEO, it also opens up the door to both positive and negative reviews from customers. Copy and paste the code in the …
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5 for Friday — Links, Stories & Posts For Your Weekend
Google AdWords Announces Enhanced Campaigns -Search Engine Watch Google announced Enhanced Campaigns this month, much to the dismay of some and delight of most. The Enhanced Campaigns work to simplify mobile marketing – sounds good, right? So why are some advertisers viewing this update negatively? Check out our blog post by …
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Online Reviews and Reviewers: Using Yelp’s Messaging Features
I discussed the value of online reviews in my previous blog post — check it out here: The Importance of Online Reviews: What Your Customers Really Think. I’d like to delve more deeply into the subject to discuss the ways in which a business owner can use reviews in a …
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Are Online Reviews More Influential Than Advertising?
When it comes to how we consume, things have dramatically changed over the last twenty years. For instance, if your mother and father wanted to go to a restaurant in the seventies, it was probably because they heard it was good from friends or neighbors or simply wanted to give …
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