This website uses cookies so that we can provide you with the best user experience possible. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful.
-
Yelp Adds Videos — But Not Necessarily For Reviews
A couple of weeks ago, Yelp leaked to Business Insider that they will soon allow users to add 3-12 second videos to their reviews. When I initially heard this, I was thrilled, because I have been waiting for this feature for some time now. However, when I learned that these …
Continue Reading >> -
5 For Friday – Facebook Privacy, Google With Your Voice, and Yelp Videos!
1. Facebook Defaults Posts From “Public” to “Friends” & Introduces Comprehensive Privacy Checkup – Marketing Land Facebook has finally launched a major change that may have an impact on their real-time efforts. With the privacy updates, users’ posts will now default to only be visible by friends, and all users will …
Continue Reading >> -
In The Game Of Maps, You Either Get There, Or You’re Using Apple Maps
When you think of Apple Maps, you probably think of the disaster that was the iOS 6 Apple Maps update. Apple Maps is infamous for directional errors like having turn-by-turn directions that instruct users to drive across an airport runway to get to an airport. We’ve also experienced client business …
Continue Reading >> -
8 Tips for Handling Bad (and Good!) Online Reviews
Have you ever had a bad experience at a business? How did it affect your opinions of that company? More often than not, one bad experience will hinder how someone views a business, even if the experience was handled in the best way possible by the business owner/manager. This can …
Continue Reading >> -
Found: Yelp Reviews Copied and Published as Google Reviews
In the last week, one very alert client saw saw some very recent reviews on his Google Plus Local listing that looked pretty suspicious. All 4 of these reviews were published within the week: The client immediately flagged “Oscar” as a spam review on Friday, November 29th. By Tuesday, December …
Continue Reading >> -
Online Reviews and Reviewers: Using Yelp’s Messaging Features
I discussed the value of online reviews in my previous blog post — check it out here: The Importance of Online Reviews: What Your Customers Really Think. I’d like to delve more deeply into the subject to discuss the ways in which a business owner can use reviews in a …
Continue Reading >> -
The Most Impactful Restaurant Review Directories (According to Google Data)
We all know that online reviews are important because more and more potential customers are consulting them before they make a purchase decision; simultaneously, reviews are all over the place and popping up in web search results. Sometimes, even when someone searches for your business name, a review site is …
Continue Reading >> -
The Yelp Review Filter is Broken
A few months ago I came upon an EpicFail image that I found amusing. The image was of a supposed Google review. The review was actually a positive review, but it was the content that really grabs one’s attention: “Wendy’s SoNnNnNnN This place is BAWLIN’ yo. Chicken nuggitz be crispy …
Continue Reading >> -
Reviewing the Yelp Review Filter
I’ve just published a longer article on the Yelp Review Filter, what it is, how to manage it and, of course, how to spam it. Since I wanted to make it a page rather than a post it doesn’t have comments so I’m putting up this post to collect comments. …
Continue Reading >> -
Top 10 for the Weekend
Once again we’ve collected some handy links that we thought you’d find enjoyable and useful. Have a look and maybe you’ll get some ideas for what to do on Monday when the clients and customers start calling… 1. GoogleSpeak – “We currently do not support the location” = Banished? As much …
Continue Reading >>